Shipping Policy

1. Shipping & Handling Charges

Shipping & handling charges are calculated based on factors that may include the product, destination, fulfillment method and available delivery service.

The applicable amount is displayed before you complete your order.

2. Order Processing

After an order is submitted and payment is successfully authorized, it enters processing before shipment.

Processing may include:

• Order verification
• Payment confirmation
• Product preparation
• Packing and fulfillment
• Transfer to the applicable delivery provider

Processing time may vary depending on product availability, destination and fulfillment conditions.

3. Estimated Delivery Times

Delivery estimates shown during checkout, in order communications or on product pages are estimates rather than guaranteed delivery dates, unless explicitly stated otherwise.

Actual delivery time may vary based on:

• Destination country or region
• Product availability
• Fulfillment location
• Carrier operations
• Customs processing
• Weather or transportation disruptions
• Seasonal demand

4. Tracking Information

Tracking information will be provided when available for your shipment.

Please allow time for the carrier's tracking system to update after a tracking number is first issued.

You can use the tracking information provided with your order or visit the Livnesto tracking page.

5. Shipping Destinations

Available shipping destinations may vary by product.

If a product cannot be delivered to the shipping address entered, the order may be unavailable or subject to cancellation and refund.

6. International Orders

Some Livnesto orders may be fulfilled or transported internationally.

Depending on destination, customs clearance, duties, import taxes or other local charges may apply.

Where these charges are not collected by Livnesto at checkout, they may be the responsibility of the recipient.

7. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

If you notice an address error after placing an order, contact Livnesto as soon as possible.

Once an order has entered fulfillment or shipment, we may not be able to change the delivery address.

8. Failed Or Undeliverable Delivery

Packages may be returned or delayed because of:

• Incorrect or incomplete addresses
• Failed delivery attempts
• Refusal of delivery
• Recipient unavailability
• Carrier restrictions

If a package is returned because of a customer-provided address issue or similar circumstance, additional shipping charges may apply if re-shipment is requested.

9. Lost, Delayed Or Missing Packages

Delivery networks occasionally experience delays. A temporary delay does not necessarily mean a package is lost.

If your tracking information has not updated for an extended period, or your package appears to be missing, contact us at support@livnesto.com.

We may need to review the shipment with the applicable fulfillment or delivery provider before determining the next step.

10. Packages Marked Delivered

If tracking shows a package as delivered but you cannot locate it, we recommend first checking:

• Around the delivery location
• With household members or neighbors
• With building reception or management
• Any safe-place location used by the delivery provider

If the package still cannot be found, contact us with your order and tracking information.

11. Split Shipments

Orders containing multiple items may, in some cases, be fulfilled or delivered separately.

This can result in multiple packages, delivery dates or tracking numbers for the same order.

12. Shipping Delays Outside Our Control

Livnesto is not responsible for delays caused by events outside our reasonable control, including severe weather, transportation disruption, customs delays, carrier service interruptions or other unforeseen events.

Where possible, we will provide support in reviewing the shipment status.