Refund & Return Policy

1. Contact Us Before Returning An Item

Please do not return an item without first contacting Livnesto. Return instructions may vary depending on the product, fulfillment location and reason for the request.

Contact us at support@livnesto.com and include your order number whenever possible.

2. Return Eligibility

Return eligibility is reviewed based on the circumstances of the order, condition of the product and applicable consumer protection laws.

Where a return is approved, the item may need to be:

• In substantially the same condition in which it was received
• Complete with included accessories, parts or packaging where applicable
• Returned according to the instructions provided by Livnesto
• Accompanied by reasonable proof of purchase

3. Damaged, Defective Or Incorrect Items

If your order arrives damaged, defective or materially different from what you ordered, contact us as soon as reasonably possible.

To help us review the issue, we may ask for:

• Your order number
• A description of the issue
• Photos or video showing the item and packaging
• Photos of shipping labels where relevant

Depending on the circumstances, an appropriate resolution may include replacement, refund or another remedy permitted by applicable law.

4. Change-Of-Mind Returns

Where permitted, Livnesto may accept certain change-of-mind returns. Eligibility may depend on product type, product condition, fulfillment arrangements and the applicable destination.

Customers should contact us before returning any item so we can confirm whether the return can be accepted and provide the appropriate return instructions.

5. Items That May Not Be Returnable

Certain items may be excluded from change-of-mind returns where permitted by law, including products that:

• Have been materially used, altered or damaged after delivery
• Are missing important components or accessories
• Cannot reasonably be resold for hygiene or safety reasons
• Were clearly marked as final sale or otherwise non-returnable
• Fall into another legally permitted return exception

These exclusions do not limit rights that cannot be excluded under applicable law.

6. Return Shipping

Responsibility for return shipping depends on the reason for the return.

For an approved return involving a confirmed damaged, defective or incorrect item, Livnesto will provide instructions appropriate to the situation.

For eligible change-of-mind returns, return shipping costs may be the responsibility of the customer where permitted by law.

7. Refunds

Once a refund is approved, it is generally issued to the original payment method used for the order.

Processing times after a refund has been issued may vary depending on your bank, card issuer or payment provider.

8. Shipping & Handling Refunds

Shipping & handling charges are not automatically refundable in every situation.

Whether these charges are refunded will depend on factors such as:

• The reason for the return or refund
• Whether the item was damaged, defective or incorrect
• Whether fulfillment or shipment had already occurred
• Applicable consumer protection laws

9. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will try to assist where possible, but once an order has entered processing, fulfillment or shipment, cancellation may no longer be available.

10. Lost Or Missing Deliveries

If tracking indicates a delivery issue or your order has not arrived within a reasonable period, contact us with your order number and available tracking information.

We may need to review the shipment status with the relevant fulfillment or delivery provider before determining the appropriate resolution.

11. Refused Or Undeliverable Packages

Orders returned because of an incorrect address, failed delivery attempts, refusal of delivery or other recipient-related delivery issues may be handled according to the circumstances of the shipment.

Additional shipping costs may apply where a package must be re-sent.

12. Consumer Rights

Nothing in this policy is intended to exclude or limit mandatory consumer rights that apply in your jurisdiction.

Where applicable law gives you additional rights, those rights continue to apply.