Frequently Asked Questions
Everything you need to know about Livnesto, our $0 product sample program, shipping, orders and payments.
$0 Product Sample Program
How the Livnesto sample program works.
Yes. Products marked as eligible for the Livnesto sample program have a $0 product cost.
You only pay the applicable shipping & handling charge shown separately before completing your order.
From time to time, Livnesto makes selected products available through our product sample program so customers can try useful products without paying the product price itself.
Sample availability may vary by product and stock.
Shipping & handling helps cover costs associated with order processing, packing and delivery.
The applicable charge is shown separately before you complete your order.
No membership is required to claim an available Livnesto sample.
Sample orders do not include automatic recurring product charges.
Livnesto does not automatically charge recurring product fees for a standard sample order.
Orders & Checkout
What happens when you claim a sample.
Eligible sample products will show a $0 product cost. The applicable shipping & handling charge will be shown separately before you complete payment.
Sample limits may vary by product. Please refer to the options shown on the individual product page.
If you need to change or cancel an order, contact us as soon as possible.
Once an order has entered processing or shipment, changes may no longer be possible.
Available payment methods are displayed during checkout and may vary depending on your location.
Shipping & Delivery
Processing, delivery and tracking information.
Shipping & handling varies depending on the product, destination and available delivery method.
The applicable amount is shown before you complete your order.
Delivery time varies by destination, product and shipping method.
Please refer to the delivery information shown during checkout and our shipping policy for the latest details.
Tracking information will be provided when it becomes available for your shipment.
You can use the tracking information provided for your order or visit our order tracking page.
Products
What to know before choosing a Livnesto product.
Sample availability is shown on the individual product page. Availability may change based on stock and the current offer.
Product features, specifications, compatibility information and included items are listed on the relevant product page.
Sample quantities may be limited. If an offer is no longer available, check our current selection for other products in the program.
Returns, Refunds & Order Issues
What to do if something isn't right.
Contact Livnesto as soon as possible with your order details and information about the issue.
We will review the situation according to the applicable order and return policies.
Return eligibility and any applicable conditions are governed by the Livnesto return and refund policy.
Refund eligibility for shipping & handling depends on the reason for the request and the terms of the applicable return and refund policy.
Still Need Help?
If your question isn't answered above, you can review our policies, track an order, or contact Livnesto for additional assistance.
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